Privacy Policy

Your privacy and data security are our top priorities.

Last Updated: April 27, 2026

1. Introduction

Welcome to Patagonia Haven Resort & Spa. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from), utilize our reservation systems, and tell you about your privacy rights and how the law protects you.

By accessing or using our website, you agree to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

We collect and process various types of information depending on your interaction with our website and our services. This includes:

Identity Data: includes first name, last name, username or similar identifier, marital status, title, date of birth, and gender.
Contact Data: includes billing address, delivery address, email address, and telephone numbers.
Financial Data: includes bank account and payment card details processed securely via our payment gateways.
Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us, including hotel room reservations, spa appointments, and dining reservations.
Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: includes information about how you use our website, products, and services.
Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Collect Your Data

We use different methods to collect data from and about you, including through:

Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you book a room, subscribe to our publications, request marketing to be sent to you, or give us feedback.
Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
Third parties or publicly available sources: We may receive personal data about you from various third parties, such as analytics providers, advertising networks, and search information providers.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you (e.g., fulfilling your hotel reservation).
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
To manage our relationship with you, including asking you to leave a review or take a survey.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

5. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. We provide a granular cookie management tool on our website that allows you to control non-essential cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more detailed information about the cookies we use, please refer to the Cookie Settings panel accessible at the bottom of our website.

6. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes outlined in Section 4:

Internal Third Parties: Other companies within the Patagonia Haven group acting as joint controllers or processors.
External Third Parties: Service providers acting as processors based globally who provide IT and system administration services, payment processing, marketing platforms, and booking engine functionalities.
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers based globally who provide consultancy, banking, legal, insurance, and accounting services.
Regulators and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. International Data Transfers

As a luxury resort welcoming guests globally, we share your personal data within the Patagonia Haven group and with external third parties, which may involve transferring your data outside the European Economic Area (EEA) or your home jurisdiction. Whenever we transfer your personal data, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented in accordance with relevant data protection laws.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These may include the right to:

Request access to your personal data (commonly known as a "data subject access request").
Request correction of the personal data that we hold about you.
Request erasure of your personal data.
Object to processing of your personal data where we are relying on a legitimate interest.
Request restriction of processing of your personal data.
Request the transfer of your personal data to you or to a third party.
Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us using the details provided below.

11. Contact Us

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our Data Protection Officer using the details set out below:

Patagonia Haven Resort & Spa
Email: [email protected]
Address: Torres del Paine National Park Area, Patagonia, Chile
Phone: +56 9 3220 8442